Simple and Transparent Returns

Your satisfaction matters. Our return policy is clear, fair, and easy to follow so you can shop with confidence.

Eligibility for Returns

Returns may be accepted under the following conditions:

• The item is unused and in its original condition.
• The product has not been assembled, installed, or damaged.
• The return request is made within 48 hours of receiving your order.
• The original packaging is complete and intact.

For hygiene and safety reasons, the following items are final sale:

• Mattresses
• Pillows
• Mattress protectors
• Bedding
• Special orders
• Assembled furniture

How to Request a Return

• To start a return, please contact us with:
• Full name
• Phone number
• Order number
• Photos of the product and packaging
• A brief description of the issue

Our team will review your request and provide the next steps within 12 hours.

Pickup & Return Fees

If a return is approved, a pickup or handling fee may apply depending on your location and the size of the item.
Delivery fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 24 hours with clear photos of:

• The defect
• The packaging
• The entire product

We will arrange a replacement or solution as quickly as possible.

Our Commitment

We aim to make every purchase smooth and worry-free. Our return process protects the customer while keeping the experience simple, fast, and professional.

For any questions, our customer service team will respond within 12 hours.