FAQ
Frequently Asked Questions (FAQ)
1. What is Meubles Bonito's warranty policy?
At Meubles Bonito, we offer a limited 1-year warranty on all products, covering manufacturing defects under normal use conditions. For certain mattress models, we provide an extended warranty of up to 10 years, managed by the manufacturer. You can always reach out to us for assistance with any warranty claims.
2. How can I make a warranty claim?
If you encounter any manufacturing defects, please contact us within 24 hours of delivery to report the issue. We will facilitate the process with the manufacturer to ensure a swift resolution. For mattresses, please contact us directly to begin the warranty process.
3. What is your return policy?
We accept returns within 15 days of receipt, provided the item is in its original condition and packaging.
- A 35% restocking fee will apply to all returns.
- Items returned without their original packaging will incur a 60% restocking fee.
4. Can I exchange my purchase?
Yes, exchanges are allowed within 15 days of delivery.
- A 35% restocking fee applies for items in their original packaging.
- A 60% restocking fee applies if the original packaging is missing.
This policy ensures we maintain the highest standards of quality for all our customers.
5. Do you offer refunds?
At Meubles Bonito, we do not offer refunds. However, we allow exchanges within the specified period under our return and exchange policy.
6. How do I care for my furniture to ensure it lasts?
To prolong the life of your furniture, we recommend:
- Regular cleaning and maintenance.
- Avoiding exposure to excessive sunlight or moisture.
- Following our care instructions to prevent premature wear and tear.
7. What are the shipping options and costs?
- Free delivery within a 30 km radius of Montreal, with all orders delivered within 48 hours.
- If you miss your scheduled delivery, a $70 rescheduling fee will be charged.
8. Can I cancel or modify my delivery?
- You can reschedule your delivery for another convenient time.
- If you cancel or are unavailable on the agreed delivery date, a $70 fee will be applied to cover logistical and transportation costs.
9. What should I do if my item arrives damaged or missing parts?
If your order arrives damaged or with missing parts, please notify us within 24 hours of delivery. We will arrange for a replacement or assist with resolving the issue as quickly as possible.
10. Do you offer after-sales support?
Absolutely! Our dedicated after-sales team is available to address any concerns and ensure your continued satisfaction with your purchase.