Warranty

Our warranty commitment

Every purchase at Meubles Bonito is covered by a solid warranty to ensure your peace of mind and long-term satisfaction. We offer durable furniture at the best prices in Montreal, backed by a fair and transparent after-sales process.

Furniture warranty

All furniture is protected by the manufacturer's warranty against manufacturing defects. The warranty period varies depending on the product and manufacturer. Coverage includes structural defects, mechanical defects, and defects in materials or components.

If a defect is confirmed, Meubles Bonito will choose the most appropriate solution: repair, replacement, or an equivalent product of equal or greater value. No cash refunds are offered under the warranty.

Mattress warranty (up to 10 years)

Certain mattresses are covered by a manufacturer's warranty of up to 10 years, depending on the model. For the warranty to remain valid, the mattress must be clean and free of stains, used on an adequate base or platform, and not exposed to humidity, misuse, or improper handling. A stained or damaged mattress immediately voids the warranty.

Reporting a defect

Any visible defect must be reported within 24 hours of delivery or pickup.

To submit a warranty claim, send an email to support@meublesbonito.ca with your full name, phone number, order number, clear photos of the defect, and photos of the complete product with its packaging. Your file will be processed, and our team will respond within 72 hours once all information is received.

Warranty exclusions

The warranty does not cover damage caused by misuse or incorrect installation, accidental damage, stains, spills, pilling, or aesthetic wear, damage caused by humidity, heat, pets, or negligence, and products that have been modified, assembled incorrectly, or used inappropriately. Clearance items, special orders, mattresses, pillows, bedding, and mattress protectors are final sale and are not eligible for exchanges or returns.

Customer responsibilities before delivery

To ensure safe and efficient handling, confirm that the furniture dimensions allow for passage through doors, hallways, and elevators. Clear all access areas. In winter, ensure safe access. An adult must be present during delivery. All balances must be paid in-store at least 2 days before delivery. No payments are accepted by phone.

Your rights

This policy does not limit any rights granted to the consumer by the Consumer Protection Act, particularly regarding defective or non-conforming products or any cancellation rights provided by law. The reporting deadlines indicated above, such as the 24-hour period, are administrative: they do not limit the rights granted to the consumer by law.